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Privacy Policy

PRIVACY POLICY

  1. Introduction

Navira IT Solutions (“we”, “our”, “us”) is committed to protecting the privacy of personal data collected through our software platforms, APIs, and professional services. This Policy explains what we collect, why, how we use it, and your rights. We do not sell your personal data.

  1. Scope & Applicability

This Policy applies to: website visitors; registered platform users; clients and their representatives; individuals whose data is processed through our software; and job applicants or business partners.

  1. Information We Collect

Category

Examples

Identity & Contact

Name, email, phone, organisation, job title

Account & Billing

Login credentials, payment records (via PCI-compliant gateway)

Technical

IP address, browser, device ID, session logs
  1. How We Use Your Information

We process your data solely for:

  • Service delivery, account management, and authentication
  • Customer support
  • Security monitoring, fraud prevention, and abuse detection
  • Legal compliance and regulatory obligations
  • Aggregated product analytics to improve features
  • Marketing communications (with your consent where required)

We do not use your data for automated decision-making that produces legal effects without human oversight.

  1. Legal Basis for Processing

Basis

When It Applies

Examples

Legitimate Interests

Security, fraud, analytics

Log monitoring

Legal Obligation

Compliance with law

Tax, audit records

Consent

Optional processing

Marketing emails, cookies
  1. Information Sharing & Disclosure

We do not sell, rent, or trade personal data. We share data only with:

  • Vetted sub-processors under strict data processing agreements (cloud, payment, analytics providers)
  • Successor entities in the event of a merger or acquisition (with equivalent protections)
  • Authorities when required by law, court order, or to protect safety and legal rights
  • Third parties only with your explicit consent in all other cases
  1. Data Retention

Data Type

Retention Period

Active account data

Account lifetime + 30 days post-closure

Financial / transaction records

7 years (statutory requirement)

Support & communications

3 years from last interaction

Security & access logs

12 months

Anonymised analytics

Indefinitely (no personal identifiers)
  1. Cookies & Tracking Technologies

We use strictly necessary, functional, analytics, and marketing cookies. Strictly necessary cookies require no consent. All others are optional and managed via our Cookie Preference Centre. You may withdraw consent at any time through browser settings or our consent panel.

  1. Your Rights

Subject to applicable law, you have the right to: access; rectify; erase; restrict or object to processing; data portability; withdraw consent; and lodge a complaint with the relevant supervisory authority. Submit requests to contact.navira@gmail.com — we respond within 30 calendar days.

  1. Third-Party Links & Integrations

Our platforms may link to third-party websites or integrations not governed by this Policy. We encourage you to review the privacy notices of those services independently.

  1. Policy Updates

We review this Policy periodically. Material changes will be communicated via email or in-platform notification, and the “Last Reviewed” date will be updated. Continued use of our services constitutes acceptance where permitted by law.

  1. Contact & Data Protection Officer

Email:  contact.navira@gmail.com

Phone:  +91 8925011879