crm solutions
Our approach is to analyze & prepare a suitable design before implementing CRM solutions.
Customer Relationship Management or CRM Solution is a strategy in which the focus of the business is “customer-centric”. And it is proven to improve the Life-Time value of customers.
A CRM solution helps a business manage customer relationships across Sales, Marketing, Customer Service, and E-commerce business functions. The CRM Software offers to automate and seamlessly integrate these customer-facing business activities to deliver a uniform customer experience.
Our team of IT veterans promise to deliver the best tailor-made CRM solutions in Chennai.
CRM Marketing
CRM Marketing can automate the Lead generation and Campaign management processes. And all business Lead-leakage will be a past. The distribution of Marketing literature through Newsletters, E-mails, Social media posts, etc. can be automated. The CRM solution provides better Marketing Planning, Forecasting, and effective RoI.
CRM Sales
CRM Sales maintains the sales pipeline and provides automation at all stages of the sales cycle. With CRM software, a well-informed sales team can tailor their Sales pitches to seal the business deals effortlessly. Moreover, the pipeline reports, forecasts, and analytics are just a click away.
Customer Service
With CRM software running in the back-end, the customer service team can seamlessly respond to calls, Emails, Chats, Social media posts, or Store visits by a customer. With the advent of technology, it has become imperative for a nimble business to be available on all channels to respond to its customers. And a CRM Customer Service solution empowers the business to deliver a uniform and updated response across all business channels.
E-commerce
With the internet boom, Online shopping has become ubiquitous. The CRM E-commerce promises a unified “Omni-channel” customer experience that doesn’t differentiate between business channels. For example, a customer can order online, pick up the delivery at a physical shop and pay via Mobile wallet.
Our Approach
BUSINESS STUDY
Understand the existing business and analyze the "gaps" in achieving the proposed business goals.
SOLUTION DESIGN
Develop an IT solution to automate the business functions and close the "gaps" to accomplish the proposed business objectives.
IMPLEMENTATION
Plan and implement the IT Solution design approved by the business owner.
SUPPORT & MAINTENANCE
Ensure the implemented solution performs at desired levels and execute solution enhancements.
We would be more eager to discuss your requirements. Reach us here.